Summit answers your phones, calls new leads back while they are still deciding, and puts booked work on your calendar. Real people in Connecticut who learn your business — not a script somebody else wrote.
The research on this has been consistent for years, and it is worth reading before you decide the phone is handled.
Fewer than four in ten calls to small businesses were answered by a live person.
Waiting 30 minutes instead of 5 to call a web lead back cuts your odds of reaching them by roughly 100 times.
Firms that respond within an hour are close to seven times more likely to qualify the lead.
Most people sent to voicemail hang up without leaving one. You never learn they called.
Take one or take all four. Most clients start with the phones and add the rest once they can see what it is worth.
We answer your main line, or only the calls your team cannot get to. Callers reach a person who knows your pricing, your service area and what you do and do not take on. Every call is logged where you already work.
Inbound and overflow →A form fill or a web enquiry triggers a call from us while the person is still at their desk thinking about it. This is the single cheapest change most companies can make to their close rate, and almost nobody does it consistently.
Lead response →We put appointments straight onto your calendar against the rules you set — travel time, service area, who does what. Then we confirm them, so fewer of them quietly evaporate.
Appointment setting →Outbound calling and live transfers where we qualify first and hand your closer a real conversation, with context, instead of a cold ring. You set the bar for what counts as qualified.
Outbound and live transfers →No long build, no six-figure commitment, no rebuilding your phone system.
What you sell, what you charge, where you go, what you turn down, and the questions your customers actually ask. This is the part cheap vendors skip.
Your number forwards to us on the rules you choose. Calls, notes and bookings land in the CRM and calendar you already use. Nothing new for your team to learn.
Set the hours you want covered, including the evenings and weekends when your customers are actually home to call.
Recordings, call notes and outcomes, reviewed with you on a regular call. If something is not working you will hear it from us first.
HVAC, plumbing, roofing, electrical. Your crews are on roofs and under sinks, which is exactly when the phone rings.
Home services →Long sales cycles, expensive leads and a market that has thinned out. The survivors win on follow-up speed.
Solar and security →Front-desk overflow, scheduling and recalls, so your staff can look after the patient in front of them.
Medical and dental →Intake and after-hours cover. One signed client usually pays for a year of answering.
Legal and professional →The real cost
An offshore seat can cost a fraction of a US seat, and that settles it only if both seats do the same work on the same call. On sales and intake calls they do not, and the difference lands somewhere other than the answering invoice.
No dead-ended menu tree, no say-that-again, no caller repeating a street name three times. English and Spanish on the same line, from people who already know your service area, your pricing and the jobs you turn down. The call that does not need a second call is the cheapest call you will ever take.
A cheaper seat that produces a callback, a wrong address, a re-quote or a customer who hangs up and rings the next company on the list is not cheaper. Those costs show up on your calendar and your close rate rather than on the invoice, which is exactly why they go uncounted.
Our view is that one agent who gets the call right the first time replaces several who do not — but that is our claim, so test it rather than take it. Bring your monthly call volume, your average job value and your close rate on answered calls, and we will work out cost per booked job with you. If the arithmetic favours the cheaper seat for your calls, we will say so.
The large outsourcers are built to sell seats by the thousand. That model works for enterprises and it is miserable for everybody else. We built Summit for the companies those firms will not take a meeting with.
Your callers reach people in the United States, in your time zone, who understand the reference when a customer mentions the storm last week. Nothing about your customer data leaves the country.
Bilingual on the same line, not a menu tree that dead-ends. If a share of your market speaks Spanish at home, that is revenue most of your competitors are handing back.
No account manager three layers down who has never heard a recording. When something needs fixing you talk to the person who can change it, and it changes that week.
Fifteen minutes. Bring your call volume and your average job value and we will work through the arithmetic with you. If the numbers do not justify hiring us, we will tell you that on the call.
Summit Call Solutions